Terms and Conditions - Velvet Moon

TERMS AND CONDITIONS

Legal and Operational Framework for Digital Purchases

1. Company Information

Registered Company Name: VELVET MOON LTD
Company Registration No: SC390537
Boutique Address: 1203 Argyle Street, Finnieston, Glasgow, G3 8TQ, United Kingdom
Corporate Email: help@archestradingpost.com
Support Phone: +44 141 387 7310

2. Pricing & Payments

  • Currency Anchor: All prices listed throughout our storefront are displayed exclusively in Great British Pounds (GBP £) and include UK VAT where applicable.
  • Transparent Pricing: The gross pricing displayed at checkout reflects the final settlement amount. We do not charge hidden handling fees or unexpected transaction surcharges.
  • Secure Payment Methods: Transactions are routed securely via trusted platforms. We accept Visa, MasterCard, American Express, Visa Electron, Discover, JCB, and Diners Club options.

3. Shipping & Delivery Parameters

  • Territory Constraints: Logistics operations are restricted entirely to destinations within Scotland and the nationwide United Kingdom.
  • Daily Order Cut-Off Time: 5:00 PM (17:00) GMT.
  • Handling Window: 1 – 2 Business Days. Weekend orders begin processing on Monday morning.
  • Transit Window: 3 – 5 Business Days via trusted domestic carriers.
  • Total Estimated Delivery: 4 – 7 Business Days from verified financial payment.
  • Free Local Click & Collect: In-person collection is fully supported at our Glasgow store and items are typically prepared and ready within 2 hours during standard operational hours.

4. Right to Cancel & Returns

We fully comply with the statutory provisions of the UK Consumer Contracts Regulations:

  • Standard Items: Consumers hold full legal rights to cancel and return non-perishable, unpersonalized retail items within 14 days of receiving the package.
  • Exemptions: Due to their specialized, perishable, or seasonal nature, the following merchandise lines are strictly exempt from return or cancellation options:
    • Perishable Goods: Fresh luxury florals, hand-tied bouquets, and seasonal botanical arrangements due to their rapidly degrading nature and naturally limited lifespans.
    • Personalized Goods: Tailor-made orders containing custom names, dedicated event dates, or unique messaging scripts.
    • Hygiene & Sealed items: Products sealed for health protection or hygiene codes once their factory seals are broken. Non-perishable luxury keepsakes and gift sets must remain 100% unused in original packaging components.
  • Transit Damage Reporting: If an item arrives broken, you must alert our support desk via help@archestradingpost.com within 24 hours with clear photo evidence to activate an immediate replacement or full refund.

5. No Restocking Fees

For all eligible, authorized returns, Velvet Moon charges £0.00 Restocking Fees. Return shipping labels and mailing postage fees for remorse-driven "change of mind" returns remain the sole financial responsibility of the consumer.

6. Governing Law & Jurisdiction

These Terms and Conditions are governed by and constructed in accordance with the laws of Scotland. Any legal claims or operational disputes arising from transactions on this domain shall be filed exclusively within the jurisdiction of the Scottish courts.

Boutique Store Hours (GMT):
Monday – Saturday: 10:00 AM – 06:00 PM
Sunday: 11:00 AM – 04:00 PM
Online Order Cut-Off: Daily at 17:00 (5:00 PM)