PAYMENT POLICY

1. Secure Checkout & Transparent Pricing

Payment is required in full at the immediate time of purchase. All transactions are conducted exclusively in Great British Pounds (GBP £). Before finalizing your order, the checkout page will clearly display the total cost breakdown, which includes:

• Product Price: The transparent cost of your selected retail items (VAT included where applicable).
• Shipping Fees: Completely free for all orders over £75.00, or a predictable flat-rate standard fee of £4.99 for orders under £75.00.
• No Hidden Surcharges: We enforce an honest pricing policy. Velvet Moon charges exactly £0.00 Restocking Fees and no surprise administrative handling charges.

2. Accepted Payment Methods

We provide a secure and seamless checkout experience through our primary corporate payment processing partners. We accept the following billing methods:

• Credit & Debit Cards: Visa, MasterCard, American Express, Visa Electron, Discover, JCB, and Diners Club.

3. Transaction Security & Data Safeguards

Your digital transaction security is our absolute priority:

• 256-Bit SSL Encryption: Our entire domain utilizes advanced Secure Socket Layer (SSL) technology scripts to completely encrypt your data pipelines during transmission, preventing third-party interception.
• Data Privacy Mandate: Velvet Moon does not log, store, or have access to your raw credit or debit card digits on our local databases. All sensitive financial strings are collected directly by PCI-DSS Level 1 compliant secure servers using tokenized isolation.

4. Order & Billing Confirmation

• Instant Billing Receipt: You will receive an automated Order Confirmation Email containing your unique order number and an itemized transaction receipt immediately following a successful checkout.
• Logistics Handoff: Paid orders are routed to our packing team and are processed within 1 – 2 Business Days.

5. Contact & Business Information

If you have any questions regarding your invoice or a recent account billing statement, please contact our administrative desk:

Registered Company Name: VELVET MOON LTD
Company Registration No: SC390537
Boutique Address: 1203 Argyle Street, Finnieston, Glasgow, G3 8TQ, United Kingdom
Support Email: help@archestradingpost.com
Support Phone: +44 141 387 7310

Boutique Store Hours (GMT):
Monday – Saturday: 10:00 AM – 06:00 PM
Sunday: 11:00 AM – 04:00 PM
Online Order Cut-Off: Daily at 17:00 (5:00 PM)